Privacy Policy

This privacy policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are.

 

 

The type of personal information we collect

 

We currently collect and process the following information:

 

• Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our site or in relation to the services that we have from time to time agreed to provide to you;

• Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our site, by submitting a comment on our Site, or by any other means;

• Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;

• Transaction details: we or our third party providers will collect information relating to bookings you make with us, either through our site or directly by other means, and for the purposes of providing our services to you;

• Details of visits to our sites: details of your visits to our Site, including, but not limited to, traffic data, location data and other communication data.

• Customer financial information to enable us to take payment for our services.

 

Cookies

We collect information about your use of our site through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our site in a way that matches your interests. Most major websites use cookies. We use the following types of cookies on our site:

• Essential Cookies: cookies that enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

 

• Marketing Cookies: cookies that are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

 

·Functional Cookies: cookies that collect data to remember choices users make to improve and give a more personalised experience. 

 

·Analytics Cookies: cookies that help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

 

You will have the option of accepting or rejecting any or all of the above types of cookies when using our site. However, depending on your selection, you may be unable to access certain parts of our site.

How we use your personal data

 

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To provide you with the products and services you have requested
  We use your personal data to accept you as a new or returning customer to provide you with the services you have requested.

• To send you service communications, including in relation to any changes to our terms and conditions
  We use the contact details you have provided to us so that we can communicate with you about the services we provide, including to let you know about changes to those products and services or to our terms and conditions.

• Direct marketing
  If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email SMS, post or telephone relating to our products and services. You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.

• To track your usage of our website, communications and services
  We use cookies and similar technologies to track your activity on our site so that we can provide important features and functionality on our site, monitor its usage, and provide you with a more personalised experienced.

• To provide and improve customer service
  We use your personal data to be able to provide and improve the customer service we provide to you (for example, where you have questions about our services).

• To maintain our records and improve data accuracy
  Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

• To respond to enquiries, complaints and disputes
  We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our services to you, in the most effective manner.

• To investigate, detect and prevent fraud and comply with our legal obligations
  In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.

Legal grounds for processing

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

 

• You have provided us with your consent. You are able to remove your consent at any time. You can do this using the contact details set-out above.

• Necessary for the performance of our contractual obligations.

• Necessary to comply with our legal obligations.

• Necessary for our legitimate business interests.

 

Who we share your personal data with

 

We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

 

How we store and how long we keep your personal information

 

Customer financial information such as credit card details are not stored. Other information is securely stored.

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. We securely erase your personal data from our systems when it is no longer needed.

 

Your data protection rights

 

Under data protection law, you have rights including:

• Your right of access: you have the right to ask us for copies of your personal information.

• Your right to rectification: you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure: you have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing: you have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing: you have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Please contact us using the details set-out above if you wish to make a request.

 

 

How to complain

 

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details set-out above. You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; helpline number: 0303 123 1113; ICO website: https://www.ico.org.uk